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Cobbs Garden Dental Practice Complaints Policy

At Cobbs Garden Dental our focus is on providing a high standard of service to all of our patients. An important part of developing our service is listening to our patients needs within the practice whether it is positive or negative. We take all feedback very seriously and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our receptionists can provide you with further information on our full complaints procedure. The person responsible for dealing with any complaint about the service that we provide is:

Miss Shaunna Sturdy
Cobbs Garden Dental Practice
5 Cobbs Garden
MK46 5QE 

Tel: 01234 711489
Email: [email protected]

We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way. All written complaints will be acknowledged within 3 working days and aimed to be responded to within 10 working days. If patients are not satisfied with the result of our procedure then a complaint may be made to: 
·       The Dental Complaints Service (08456 120 540) for complaints about private treatment
·       The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
·       The Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, LondonEC1Y 8TG (
·       CQC, National Customer Service Centre, Citygate, Gallowgate, Newcastle,NE1 4PA